REFUND & RETURNS POLICY
We hope you love every cup brewed with Keurig. But if your order isn’t quite right, our return process is simple and worry-free.
1. Return Eligibility
- Returns accepted within 30 days of delivery.
- Items must be unused, unwashed, and in original packaging.
- Proof of purchase is required for all returns.
2. How to Start a Return
Email returns@keuurig.com with your order number and the reason for return. We’ll send instructions and a return label (if eligible).
3. Refunds
Refunds are processed to your original payment method within 5–10 business days after your return is received. Shipping fees are non-refundable unless we made an error.
4. Exchanges
Need a different model or color? Simply return your original order and place a new one — we’ll make it quick and easy.
5. Damaged or Incorrect Items
If your order arrives damaged or defective, please contact support@keuurig.com within 7 days of delivery. We’ll replace it free of charge.
Our goal is simple — to ensure every brew brings you joy. If you’re not satisfied, we’ll make it right. ☕